Conditions of Use
Disclosure:
Due to laws in the US and other countries, we can not make any guarantees as to the magical or mystical properties of any of our items despite the injustice this is to our religious and personal freedom. They are sold as a curio only. Additionally, we are not, nor do we claim to be, medical professionals. We do not recommend ingesting anything purchased from us without verifying the safety of such with a medical professional. Items may contain allergens, known or unknown. Some are outright poisonous. Please use your best judgement when using these items, and consult a professional with any questions.
Filing an Insurance Claim
Claims should be completed within 2-3 weeks from the time we have received all required documents (including pictures if needed) from you. Once the insurance company pays us for the claim we will reship your lost or damaged item to you unless other arrangements have been made.
If damaged - Please save all packing material and package contents until further notice in the event they are needed to complete the claim. If you dispose of anything it may invalidate your claim. To complete your claim we will need a photo of the damage and a signed affadavit. Please email us to receive full instructions for submitting your claim, and the needed forms.
If missing - Be advised that insurance claims for missing shipments can not be filed prior to 21 days for domestic shipments nor before 45 days for international shipments (60 days if in Italy). Claims must be received by us no later than 85 days from the date of shipment to allow us to get the claim into the insurance company within the allowed time period of 90 days. Claims filed before the required wait time is over, or after the allowed time as expired, will be automatically rejected by the insurance company. To complete your claim we will need a signed affadavit and a statement of non receipt. Please email us to receive full instructions for submitting your claim, and the needed forms.
Items Marked Various
Please contact us with any questions or special requests PRIOR to purchasing from our store. Sizes, colors, designs and shapes may vary. Many of our items are handcrafted and therefore vary, so we can not guarantee your item will be exactly as pictured. However, we do our best to be as specific as possible with our items. Failure to contact us prior to purchase with questions and special requests may prevent such from being fulfilled. All sales are final unless otherwise specified. Please see our return policy above.
Picture Policy
We use stock photos that we have taken ourselves, or that have been provided by a supplier, and the same photo is reused in future listings. We use pictures on our product pages to give you a general idea of what an item is like, not to show you the specific item being shipped to you. If we had to take a picture of each and every item specific to each variation, and then match which item goes to which customer when they are virtually identical, we would have to raise our prices tremendously to cover the additional time and costs. By using stock photos we can give you a much better deal while still giving a good representation of the product you are receiving.
Gemstones are a special case. Unless the gemstone is synthetic, each one will vary in size, shape and coloring so please expect these variations. Additionally, gemstones often contain inclusions, which look like internal cracks or lines. This is naturally occuring and is not a defect.
By placing an order you are acknowledging agreement to all of the above policies. Any issues need to be addressed prior to placing an order.
